Returns & Exchanges
At PALMONAS, we strive to ensure you love your jewelry; however, if you are not completely satisfied, we offer a hassle-free return and exchange policy within 30 days of delivery.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure the jewelry is in its original, unworn condition with all security tags and luxury packaging intact to qualify for a full refund.
Secure Packaging
Pack the items securely in the original box and attach the prepaid shipping label provided by our customer support team.
Refund Processing
Once our artisans inspect the returned pieces, your refund or exchange will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing