Frequently Asked Questions
Everything you need to know about your PALMONAS experience.
What materials are used in PALMONAS jewelry?
We specialize in high-quality demi-fine jewelry, primarily using 18k Gold Plating over Sterling Silver and surgical-grade Stainless Steel to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually range between 7-14 business days.
Is your jewelry water-resistant?
Yes, our Stainless Steel collection is waterproof and sweat-proof. However, to maintain the luster of our Gold Plated Sterling Silver pieces, we recommend avoiding prolonged exposure to water and chemicals.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unused, in their original packaging, and accompanied by the receipt to qualify for a full refund or exchange.
Does PALMONAS jewelry come with a warranty?
All our jewelry comes with a 6-month warranty covering manufacturing defects and plating issues, giving you peace of mind with every purchase.
How should I care for my jewelry?
To keep your pieces shining, store them in a cool, dry place, ideally in the provided PALMONAS pouch, and gently wipe them with a soft microfiber cloth after each wear.